Know the Health of Every Infrastructure Device Across Every Site

SWatch360 is designed to support operational, audit, and compliance-oriented reporting. Specific regulatory alignment depends on customer policy, deployment configuration, and commissioning validation.

• Site devices send health status through SLink
• SWatch360 centralizes alerts and reports
• Operations teams act before failures become incidents

Customer case studies and deployment stories will be published after approved customer rollouts.

• Does SWatch360 replace our existing devices?
  No. SWatch360 monitors existing infrastructure. SLink connects to supported cameras, NVRs, panels, UPS units, gateways, time-lock systems, and other infrastructure devices without requiring full equipment replacement.
• Is SWatch360 a video viewing platform?
  No. SWatch360 is focused on device health monitoring, fault alerts, recording visibility, service tracking, and operational reporting. For video management, SView360 is the complementary platform.
• What devices does SWatch360 monitor?
  SWatch360 is designed to monitor cameras, NVRs/DVRs, fire alarm systems, intrusion systems, access control systems, UPS units, time-lock systems, gateways, and other supported infrastructure devices depending on model compatibility and integration configuration.
• What happens if site internet connectivity goes down?
  SLink supports store-and-forward behavior, allowing health data to be buffered locally and synced when connectivity is restored, depending on deployment configuration.
• How does recording visibility work?
  SWatch360 tracks recording status, storage issues, channel availability, and recording gap exceptions where supported by the connected device.
• Can field engineers access SWatch360 on mobile?
  SWatch360 is browser-based and can be accessed from mobile devices where enabled. Role-based access ensures users see only permitted sites and functions.
• How long does site deployment take?
  Deployment time depends on device count, network readiness, customer IT approvals, and integration scope. A typical site can be commissioned in phases after site survey and device inventory validation.
• Can SWatch360 work alongside SView360?
  Yes. SWatch360 handles device and infrastructure health monitoring, while SView360 handles video management. They can be deployed independently or together.
• Is multi-tenant support available for integrators and facility managers?
  Yes. Partner deployments can support multiple customers with separated views, branding options, and customer-wise operations.
• Where is the data hosted?
  Cloud and hybrid deployments can be hosted in India. Private and on-prem deployment options are available on request for restricted environments.
• Can SWatch360 monitor non-security infrastructure devices?
  Yes, where device integration is supported. SWatch360 is designed to monitor security and infrastructure device categories such as UPS, gateways, time-lock systems, and other site equipment depending on model and interface availability.
• Is SWatch360 suitable only for banks?
  No. BFSI is one important use case, but SWatch360 is built for any organization managing distributed sites, including warehouses, retail chains, data centers, industrial facilities, PSUs, and facility management companies.
• Can SWatch360 help reduce AMC site visits?
  SWatch360 helps identify faults earlier and prioritize service visits based on severity and site impact. Actual reduction in site visits depends on deployment scope, device mix, and operating process.
• Does SWatch360 provide compliance reports?
  SWatch360 provides operational, uptime, fault, recording visibility, and audit-support reports. Specific regulatory alignment depends on the customer's policy, deployment configuration, and commissioning validation.
• Can integrators use SWatch360 for multiple customers?
  Yes. Partner deployments can support multiple customers with separated views, reporting, and customer-wise operations where enabled.